Field notes
100buy Spreadsheet: the detailed reading room
The original specialist explanations and interactive tools, collected in one place. Start with the buying guide for the full order journey.
Remedy ladder: one flaw, one stage, six rungs
How to use the tool: pick the fault you can see, then say where you noticed it. The ladder lights up every remedy that is still within reach at that point, says whether 100buy can carry the request now or only through after-sales, and marks the rung a seller usually tries first. It asks for no money amounts, dates, links or photos, and it does not work out deadlines or odds.
The ladder appears here once the page script loads.
What this 100buy Spreadsheet reads differently
On this site, Spreadsheet is the word for a product catalog: cards for real listings that you browse by category, open, and buy through a shopping agent. Most guides to such a catalog are about choosing well. Make-Good starts one step later, at the moment a chosen item shows a fault, and reads every shelf by the remedy that usually fixes it.
That changes what matters about a find. A tee with a crooked print, a coat whose zipper catches and a pack of socks with one pair short are three different problems, but they rarely end in a full return. The print usually settles with part of the price, the zipper with a swap while the coat is still in China, the socks with a reship of the missing pair. Seeing the remedy before you see the flaw saves the wrong request and the wasted days it costs.
Each page takes one rung of that ladder. Partial refunds, reships and swaps, full returns and warranty repairs each get their own page, and the flaws nothing covers get one too, because knowing when to stop asking is part of the job. The ladder tool above runs the same reading for one fault at a time, and the shelf page applies it to every corner of the catalog.
100buy in one paragraph, and where it sits in a remedy
100buy is an intermediary between the buyer and the seller. It purchases the selected item, handles warehouse services and can communicate a remedy request to the seller. Whether a seller accepts a particular remedy depends on the order and the applicable terms; a catalog link does not promise an outcome.
That role has edges worth knowing. 100buy’s warehouse check looks at quantity, color and the size on the label, so wrong options and short packs are often caught before anything leaves China. It does not judge color shade, small measurement differences or how well a thing works, and those gaps decide which remedies stay open later. Its help pages are the place to read each rule in full; this site paraphrases them and links to the page each time.
The remedy ladder lists options to discuss, not measured outcomes. 100buy’s published return rules do not establish a general partial-refund service, a usual settlement amount or a seller’s probability of agreement. Ask the agent what can be requested for the specific order.
A first order, step by step, with the fault checks marked
If you have never ordered through an agent, this is the short version of how to use 100buy with this catalog, with the two moments where a fault can be caught marked in bold. Nothing here replaces 100buy’s own guide; it only shows where the remedies fit.
- Find the item on a catalog shelf or with the search box above, and open the listing.
- Paste the listing into 100buy, choose the option (color, size, set) exactly as you want it, and pay for the item.
- 100buy buys it; the seller posts it to the warehouse inside China.
- Warehouse check: the item is counted, the color and the size label are compared with your order, and photos appear in your account. This is the cheapest moment for any remedy.
- You submit a parcel, choose a shipping line and pay the postage.
- Arrival: open the parcel with the courier present if you can, and report any missing, broken or faulty piece straight away.
- Keep the original packaging and any warranty card until you are sure the item is fine.
The page on asking clearly covers how to word a request at either checkpoint.
The six remedies set side by side
The rungs differ in three ways: what you give up, what you get, and who pays to move the item. The chart below puts them in one place; each rung has a page of its own.
Read it from the top. The lighter rungs ask less of the seller and so are agreed more readily; the heavier ones need the item back and so cost postage and time. Keeping the item is listed as a rung on purpose: for a loose thread or a chalk mark it is the answer, and choosing it is a decision rather than a failure to ask.
Why read the catalog by remedy, and what we do differently
A problem can be a missing component, wrong option, visible mark or an item that does not work. This guide separates those situations so the request identifies the evidence and the desired remedy. It does not claim to know which faults are most common or how a seller will respond.
Each page distinguishes a published rule from a possible negotiated arrangement. Partial refunds and missing-part reships are questions to put to the seller through the agent, not services or outcomes established by the current public help pages.
When to use another agent, or none: if the thing you want sits in a shop that ships abroad itself, buying direct removes a link from every remedy chain. If you rely on a full return as your safety net, an agent of any kind is a poor fit, because the cheap remedies all live inside China.
Money lines to know before a remedy request
The amount paid is the starting point for a remedy calculation. Keep the item debit, local postage, parcel freight and any service payments separately, then compare an actual seller offer with the costs it would leave you bearing. Use the remedy cost checklist; no typical partial-refund percentage is established here.
As for the service fee, the Service & Fees page at 100buy states that orders placed on the common Chinese platforms carry no handling fee. Returns and exchanges have their own small charge, covered on the full returns page. The amounts shown on the payment screen at checkout are the ones that bind you; read them before you pay.
Coupons come and go on 100buy; we do not print their values, because they change faster than this page.