After delivery: the door check, the report window and the warranty route
Once a parcel has crossed the border, the remedies narrow and the rules tighten. This page covers the three that still apply: reporting at the door, reporting soon after signing, and the warranty route for faults that only show with use.
Opening the parcel with the courier still there
Remedies after delivery start at the door. 100buy’s receiving notes ask you to look the parcel over before you sign: the outer box, the tape that seals it, and whether it feels about as heavy as it should. If something is plainly broken or torn, the advice is to write it on the waybill as you sign, or to refuse the parcel outright.
If you signed without noticing and only later found damage or a missing item, keep the box exactly as it came, tape included. Per 100buy’s note on quality issues found after receiving, you then have two days from the signing time shown on the carrier’s tracking to tell your post office, and two working days from delivery to send 100buy the invoice and photos, so that it can take up compensation with the carrier for you.
The receiving page asks for inspection and prompt reporting, but this guide cannot determine a claim merely from the presence of a signature. Save the delivery record and report the actual damage or missing contents through the official channel. Ask which carrier and agent conditions apply to that event.
The report window after signing
For the item itself, the governing line is short. On its Notices of the parcel receiving page 100buy asks that any problem found after signing reach its customer service within 72 hours, and says plainly that it cannot handle a case raised later. Missing, damaged and faulty pieces all fall under that line.
Each order in your 100buy account has its own Aftersale button, and that is where a request about that order starts; for anything the button does not cover, 100buy’s Contact Us page points general mail to [email protected]. Say which order, which item and which fault, and attach the photos the first time.
That window is the reason this site keeps saying the same thing: open the parcel the day it arrives. A delay can put a request outside the agent’s stated reporting window and make the evidence harder to assess. Ask promptly; this guide cannot decide every seller or warranty route.
Wear-related faults and a seller’s warranty
If a fault appears after use, check whether the specific item has a seller or manufacturer warranty and what it covers. Do not infer warranty availability from the product category. Keep proof of purchase and any warranty card, and record when the fault appeared.
100buy’s page on product issues after receipt describes the route. While the warranty has not yet run out, and with your purchase record and the warranty card both kept, you can ask 100buy to contact the mainland seller for a refund or an exchange. 100buy charges no service fee for doing so, the postage both ways is yours, it cannot promise the seller will satisfy you, and it may decline goods that do not meet the warranty terms.
Two practical points follow. Keep the box, the card and the purchase record for as long as the warranty runs. And weigh the postage before you start: sending a small device back to China and out again can cost more than replacing it.
Requests the after-sales route turns away
The same 100buy page lists the cases in which a return or exchange will not be accepted after delivery, and they are worth knowing before you open anything.
- An item that has been swapped, altered from how it arrived, or has lost parts since.
- Unpacked media and software, such as discs and cartridges.
- Anything that arrives back without the first purchase record.
- Missing, damaged or faulty items not reported within the window described above.
Read together with the receiving notes, the pattern is simple: keep everything as it arrived until you are sure, report fast, and do not try a fix of your own first. Even a small alteration can change the evidence. Ask before trimming a disputed thread or resewing a seam.
Damage on the way and the optional cover
Damage in transit is a different claim from a seller’s fault, and it runs through the carrier rather than the seller. The receiving steps above are what keep it alive. 100buy’s receiving page also sets out exclusions: for fragile goods only loss is claimed, not breakage, and natural wear of the goods is not covered at all.
When you submit a parcel, 100buy may offer optional protection against delay, a customs hold and loss or damage, with its own fee and its own terms on the Insurance Purchase Instructions page; whether it is offered depends on the route. This site does not repeat its payout terms.
Keep the outer carton, labels, sealing tape and photographs while a transit issue remains unresolved. Ask the agent or carrier exactly what evidence is required before discarding anything. Missing packaging may make a claim harder to substantiate, but this guide does not decide the outcome.